FAQ
Ordering
Which candle or wax melt should I choose?
Feeling unsure about your perfect scent or candle choice? Why not explore our 'Fragrance Sampler' collection? Our carefully curated samples let you discover your favorite aroma and experience the magic before committing to a full-size purchase. Let your senses guide you!
What's the difference between a candle and a wax melt?
Deciding between a candle and a wax melt? Here's the scoop: Candles create a cozy, flickering ambiance with their gentle flame, perfect for setting a mood or adding warmth to your space. Wax melts, on the other hand, are flame-free wonders — simply place them in a wax warmer to release their delightful fragrance. They're a great choice if you prefer not to have an open flame but still want to indulge in aromatic bliss. Both options offer a wonderful sensory journey, so the choice comes down to your personal preference and lifestyle needs. Explore our range to find your ideal match!
What exactly is a backorder?
Curious about what 'backorder' means? It's simple: when an item you love is temporarily out of stock, you can still order it on 'backorder.' This means we'll reserve it for you and ship it out as soon as it's back in our inventory. It's our way of ensuring you don't miss out on your favorite products! We'll keep you updated on the estimated shipping date, so you know exactly when to expect your cherished item. Backordering is your ticket to securing those must-have products, even when they're in high demand!
Is it possible to cancel my order?
Changed your mind? We totally understand – it happens to the best of us! However, once an order is placed, our system is set up in a way that we can't modify or cancel it. We're working towards having a cancellation window in the future to give you more flexibility. In the meantime, if your item doesn't quite hit the mark, don't worry! You can easily exchange it for something more your style or return it for a refund. And remember, returning items within our domestic range won't cost you a thing – we've got the shipping covered. We're here to make your experience as smooth and satisfying as possible!
Shipping
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Can you tell me about your shipping policy?
Excited about your order? Here's how our shipping process works to get your items to you swiftly and smoothly! After placing your order, you'll receive a confirmation email as a sign that our fulfillment team is on the case. Next, when your order is all packed and ready to go, we'll send you another email – this one with your tracking information, so you can watch your package's journey to your doorstep. We're committed to making your shopping experience as transparent and hassle-free as possible!
Do you ship internationally?
Wondering if you can get our products delivered across borders? As of now, we're not shipping overseas. We understand this might be disappointing, and we're truly grateful for your interest in our brand. The reason behind this decision involves complexities like shipping logistics, customs regulations, and additional costs, which we're currently working to navigate. Our goal is to eventually bring our products to a global audience, and we're actively exploring ways to make this happen. Keep an eye on our updates – we hope to reach your corner of the world soon!
Returns
Question
Answer
Question
Answer
Exchanges
Question
Answer
Question
Answer